Orders Status And Tracking
We are pleased to offer fast and secure online ordering. Simply search for your collection, choose your favorite item, and click add to cart. Create a login account to save your information for future purchases, or checkout as a guest.
We request additional time to fill a custom soap dish order. The timeline will vary per order and size, and also depends on how busy we are and if the soap dishes is getting engraved. We try our best to get every order completed in a timely matter.
We are not able to start working on a custom or lager order until we have received payment in FULL.
Please be sure to provide the correct billing email address or mailing address. We will ship your order to the shipping address listed on your paid invoice. Any questions, please send us an e-mail.
The price quotes are only valid for 30 days from the date on the quote.
We accept credit cards, wallets, and crypto.
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
We strive to maintain sufficient inventory to meet your needs.
If you need to cancel your order please contact us at 810-640-8748. Please keep in mind that we strive to process and ship most orders within 1-3 days, and once the order has shipped you will be subject to our return policy.
You can contact our customer service team via:
-Email: info@ppchandmade.com
- Phone: 810-640-8748
Shipping & Return Policies
No. We currently only ship within the US.
Please read shipping note on the product for shipping timeframe. We try to ship out website orders within 1-3 days. Some products with engraving might take up to 5 days.
We do not offer express shipping or international shipping.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have a technical issue with a product, please contact customer services:
- Email: info@ppchandmade.com
- Phone: 810-640-8748
If we determine that the product does not conform to the specifications outlined on the datasheet, then we will replace the product free of charge, or provide a full refund of the invoice price of the product.
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.
