Store Policies
Payment
We offer a secure online payment transaction through PayPal using SSL (secure sockets layer). Your credit card and personal information are safe. We do not store any of your credit card information in our system.
If you do not have a PayPal account and would like more information — please visit:
Shipping
Soap bars and soap dishes are packaged and shipped within 3-5 business days from receiving of payment. Soaping supplies, crafts, and liquid soaps are packaged and shipped within 5-10 business days from receiving of payment . Wood carvings are packaged and shipped within 10-14 business days from receiving of payment .
We ship our products with United States Postal Service. Larger soap dish quantities and other heavier orders are shipped with UPS. We will email you a confirmation message with shipping tracking number once the order has been shipped.
We do not offer express shipping or international shipping.
Refund & Exchange
If there is visual damage to the outside of the package(s) when it was delivered, please refuse the package(s) then navigate to our Contact Us page and fill out the form. Please include the order number, your name, address and phone number, and a description of the damage. The customer 10 days after receiving the damaged package(s) to return the damaged package(s). The refund might take a whole billing period to show on your credit card.
If there is damage to any product(s) inside the package, please navigate to our Contact Us page and fill out the form. Please include the order number, your name, address and phone number, and a description of the damage. We will email you a return label for you to return the damaged product(s) to us. Product(s) must be returned in their original condition and packaging with all included parts. We will refund the sale after receiving the damaged product(s). The refund might take a whole billing period to show on your credit card. If the customer rather have replacement product(s) instead of a refund , we will mail the replacement product(s) after receiving the damaged product(s). The customer has 10 days after receiving the damaged product(s) to return the damaged product(s).