Store Policies
Payment
We offer a secure online payment transaction through PayPal using SSL (secure sockets layer). Your credit card and personal information are safe. We do not store any of your credit card information in our system.
If you do not have a PayPal account and would like more information — please visit:
Shipping
Soap bars and soap dishes are packaged and shipped within 3-5 business days from receiving of payment. Carvings, soaping supplies, crafts, and liquid soaps are packaged and shipped within 5-10 business days from receiving of payment .
We ship our products with United States Postal Service. Larger soap dish quantities and other heavier orders are shipped with UPS. We will email you a confirmation message with shipping tracking number once the order has been shipped.
We do not offer express shipping or international shipping.
Refund & Exchange
If a package is damaged when it was delivered, please refuse the package then navigate to our Contact Us page and fill out the form. Please include the order number, your name, address and phone number, and a description of the damage. The refund might take a whole billing period to show on your credit card.
Our soap are made in small batches which make no soap bar identical. Products may vary in color, size and weight from the pictures on our website. All sales are final and we do not accept exchanges.